Refunds and Cancellation

Last updated: 2026-10-17 (draft)

Short version: cancel any time with a button. Ask within 14 days of your first payment and you get all your money back.

Free trial

The trial lasts 14 days and needs no card. If you pick a plan during the trial, your card is first charged when the trial ends. In the trial's last 2 days, it is charged right away. The plan you pick starts as soon as you pick it: from then on you have that plan's features and limits instead of the trial's. Nothing is charged before you pick a plan.

How to cancel

1. Sign in and open Account.
2. Press Manage billing. The Stripe page opens.
3. Cancel your plan on the Stripe page.

You do not need to email us. [VERIFY]

After you cancel:

• You keep full access until the end of the period you already paid for.
• You are not charged again.
• After that period, the account becomes read-only. You can look at your data and export it. Export always stays available.
• You can start a paid plan again at any time. Your data is still there unless you or we have deleted it. See the Privacy Policy for how long we keep a read-only account.

Refunds

• First payment: if you ask within 14 days of your first payment, we refund it in full. This is true for monthly and yearly plans.
• Later payments and renewals: we do not give refunds or partial refunds for time you did not use.
• Mistakes on our side: if we charge you twice or the wrong amount, we fix it and refund the difference. [VERIFY]

To ask for a refund, email support@getbatchlab.com from the address on your account. Say your business name. We do not ask you to explain why.

We send the refund back to the card you paid with, through Stripe. It usually takes 5 to 10 business days to show up, depending on your bank. If we charged sales tax, it is refunded with the payment.

Yearly plans

A yearly plan renews by itself. We email you a reminder about 14 days before it renews, so you can cancel first if you want. [VERIFY] If you cancel before the renewal date, you will not be charged.

If you delete your account

Deleting the account cancels any paid plan at once. Deleting does not give a refund by itself. The 14-day rule above still applies. See the Privacy Policy for what happens to your data.

If a payment fails

We will email you so you can fix your card. If it is not fixed, the account can become read-only. [VERIFY]

Problems with a charge

If a charge looks wrong, please email us before you contact your bank. We can usually fix it faster. Email support@getbatchlab.com.

If you dispute a charge with your bank, you keep what it paid for while the dispute is open. If the bank decides for you, the payment goes back to you and the packs it paid for are removed.

Contact

Ark & Dove Candle Co LLC, 7282 55th Ave E, Bradenton, FL 34203, support@getbatchlab.com.